Frequently Asked Questions

How can we help you?

Strivee - FAQs

Top Questions

Where is my order?

The delivery date for your order depends upon the delivery method you chose. You can check your delivery details in your account, and we’ve added our estimated delivery times below so that you have an idea of when to expect your order. All our orders are dispathed from your closest Amazon UK Warehouse to ensure the faster delivery speeds.

(Free included with every UK order): 3 Working Days.

Expedited shipping: 1 working day.

Unfortunately, we can’t guarantee the delivery time of your delivery and we must allow a reasonable amount of time for the parcel to reach you. If it’s been more than 5 days since your order was dispatched, please get in touch and we’ll look into this for you.

We currently only ship within the UK.

Who will be delivering my parcel?

Most of our products are delivered by Royal Mail, and dispatched from the Amazon UK Warehouses we use around the country.

I forgot to order one of the products I wanted! Can I add it to my order?

Unfortunately, we can’t add products to your order once it’s been confirmed, so you’ll need to create another order.

If you need help placing an order, please contact us and we’ll help you with your order.

How do I return my item?

Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over email, whilst on other occasions we might ask you to send us a photo of the item.

My order has arrived and it’s broken – help!

We’re really sorry that your order hasn’t arrived in one piece. We know how important it is for your order to be in perfect condition and we’ll do our best to try and solve the problem.

As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged product is to see a photograph of it. Please contact us with a photo of your damaged product and we’ll get this sorted for you ASAP.

Can't find anything that relates to your query?

Please get in touch with at anytime either via our contact form, chat or social media. We are always happy to help.

Strivee - FAQs

Delivery & Order Processing

Where is my order?

The delivery date for your order depends upon the delivery method you chose. You can check your delivery details in your account, and we’ve added our estimated delivery times below so that you have an idea of when to expect your order. All our orders are dispathed from your closest Amazon UK Warehouse to ensure the faster delivery speeds.

(Free included with every UK order): 3 Working Days.

Expedited shipping: 1 working day.

Unfortunately, we can’t guarantee the delivery time of your delivery and we must allow a reasonable amount of time for the parcel to reach you. If it’s been more than 5 days since your order was dispatched, please get in touch and we’ll look into this for you.

We currently only ship within the UK.

Who will be delivering my parcel?

Most of our products are delivered by Royal Mail, and dispatched from the Amazon UK Warehouses we use around the country.

I paid for Expedited Delivery and my order hasn’t been delivered yet

Unfortunately, we can’t guarantee a delivery time or date. However if you have paid for next day delivery and not received it on time there might be a problem.

Please check your account to look at the notes on your order, and to see when it was despatched. Or feel free to contact us.

I gave you the wrong delivery address, can I change it?

Unfortunately, if your order has already been sent to the warehouse, we won’t be able to change the delivery address. Please get in touch and we will do our best to help.

I need my order now. Can I pay more for a faster delivery service?

The delivery date for your order depends upon the delivery method you chose. You can check your delivery details in your account, and we’ve added our estimated delivery times below so that you have an idea of when to expect your order. All our orders are dispathed from your closest Amazon UK Warehouse to ensure the faster delivery speeds.

(Free included with every UK order): 3 Working Days.

Expedited shipping: 1 working day.

Unfortunately, we can’t guarantee the delivery time of your delivery and we must allow a reasonable amount of time for the parcel to reach you. If it’s been more than 5 days since your order was dispatched, please get in touch and we’ll look into this for you.

We currently only ship within the UK.

Do you deliver outside of the UK?

As we now only hold stock with the Amazon UK Warehouses, we can only send order within the UK.

We may however look to expand globally in the future.

Can I send my items to more than one delivery address?

Unfortunately, we can only deliver your order to one address. If you’d like to send products to different addresses, you’ll need to create a separate order for each address.

If you have any queries about your delivery or need help placing your order, please get in touch.

Can I send a product directly to the recipient? Will they know it’s from me?

If you’d like to send your order directly to the recipient, you can add their address as the delivery address, and we’ll post the item to their house.

If you would like us to add a note to your order, please let us know.

Can I choose a delivery date and time?

At the moment, we do not offer a guaranteed next working day delivery on any of our products or an option to choose a date and time.

I forgot to order one of the products I wanted! Can I add it to my order?

Unfortunately, we can’t add products to your order once it’s been confirmed, so you’ll need to create another order.

If you need help placing an order, please contact us and we’ll help you with your order.

Strivee - FAQs

Returns & Cancellations

How do I return my item?

Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over email, whilst on other occasions we might ask you to send us a photo of the item.

My order has arrived and it’s broken – help!

We’re really sorry that your order hasn’t arrived in one piece. We know how important it is for your order to be in perfect condition and we’ll do our best to try and solve the problem.

As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged product is to see a photograph of it. Please contact us with a photo of your damaged product and we’ll get this sorted for you ASAP.

I’d like to return a product, where should I send it?

If you need to return your order, please get in touch and we will help you with this.

I’ve decided to cancel my order, what should I do?

Please contact us immediately and we’ll try to cancel your order before it is sent to our production team. Our our working hours are:

Mon-Fri: 9am – 4:30pm

Unfortunately, once an order has been received by our production team we can’t cancel it.

Strivee - FAQs

Accounts & Discounts

I have a discount code but I forgot to apply it!

Don’t worry, you should still be able to claim the discount. As long as your discount code is still valid, we’ll happily refund the difference.

Please get in touch and we’ll see whether your discount code is still valid.

I don’t want to create an account; do I need to have an account to place an order?

No, you don’t need to create an account to place an order, you can just fill in the details on the checkout page and use our guest checkout.

Wondering about the benefits of creating an account? Creating an account allows you to save your details, so shopping with us in the future is faster and easier. You can also edit your order if you have made a mistake, track the status of your order, and we’ll send you exclusive offers every now and then, too.

Your details are safe with us and we don’t pass them on to any third party marketeers.

Where do I enter my discount code?

On the checkout page you will see an area to add your discount code. Just underneath the product details on the left-hand side, you’ll see a box next to the words ‘Coupon Code.’ Type in your discount code and click the orange ‘Apply Coupon’ button.

I’ve placed an order but I haven’t had a confirmation email

Sometimes emails from us will automatically go into your email junk folder (depending upon the email provider you use, this folder may be called ‘spam’ or ‘junk’) so you might find your confirmation email there. If you still can’t find your confirmation email, please contact us and we’ll check your order on our system. We’ll re-send the confirmation email to you, so you’ll know your order has been processed.

Please contact us before re-ordering your personalised product in case the first order has already been processed – we don’t want to charge you twice!

I emailed you but nobody’s replied!

We’re sorry that you haven’t received a reply yet, we know it’s frustrating.

Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider you use, this folder may be called ‘spam’) so it’s worth checking there.

We try to reply to emails within 48 hours and we’re sorry if it’s been longer than this. Please get in touch again and we’ll do our best to solve the problem.

I’m unhappy with my product and I’d like to speak to you about it

We’re really sorry that you’re unhappy with the product you’ve ordered. We know how important it is for a product to be perfect, so please get in touch and we’ll try our best to solve the problem.

Please fill in our online enquiry form or send us an email ([email protected]) and we’ll get back to you as soon as possible.

Do you offer NHS / Keyworker / British Armed Forces discounts?

We offer a 10% discount for NHS / Keyworker / British Armed Forces staff. Simply get in touch for your discount code.

NHS / Keyworker Discount

British Armed Forces Discount

Can't find anything that relates to your query?

Please get in touch with at anytime either via our contact form, chat or social media. We are always happy to help.

Workout Log Book
Orange Workout Log Book
Green Workout Log Book
Blue Workout Log Book

Pin It on Pinterest

Share This